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How pg638 Handles Your Personal Information

Your account data, wallet details and activity on pg638 are handled with clear purpose — we collect only what we need to run your account and process payments through DANA, OVO and GoPay.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie and session controlsIndonesia-eligible data handling

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data practices are designed around your account security and your ability to stay informed about what we hold. From the moment you register to each time you process a withdrawal via OVO or GoPay, your data moves through encrypted connections. We keep retention periods tied to real operational needs — not indefinitely, and not beyond what local law requires.

Encrypted Data Storage All account information, including wallet identifiers for DANA, OVO and GoPay, is stored using SSL encryption. Data at rest is protected against unauthorised internal and external access through access-control policies.

Cookie and Session Controls We use session cookies to keep you logged in and preference cookies to remember your account settings. You can manage or clear cookies through your browser settings at any time without affecting your account balance.

Data Retention and Deletion Account data is retained while your account is active and for a defined period after closure, as required by financial record obligations. Once that period passes, personal data is deleted or anonymised from our systems.

Your Access and Correction Rights You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Rights availability depends on your eligible region and local law.

What We Collect and Why We Hold It

pg638 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with pg638, we collect the information needed to verify your identity, process your deposits and withdrawals, and maintain your account security. This includes your name, contact details, device identifiers and transaction records linked to your chosen wallet — whether that is

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DANA, OVO or GoPay. Payment transaction data is retained for the period required to resolve disputes and comply with financial record obligations applicable where local law permits. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO and
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GoPay is limited to what those services need to complete your transaction. Account activity logs — including login timestamps and session data from players in Bekasi and across Indonesia — are stored to detect unauthorised access and protect your account from misuse. You can request a
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summary of the data we hold on your account at any time through our support channel. Where this policy intersects with local regulation, availability of certain rights depends on your eligible region and applicable local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove data tied to your pg638 account, our support team handles these requests directly. Raise a privacy request through live chat, email or your in-account message thread — we will confirm receipt and respond within the timeframe set by applicable local law. Requests about wallet-linked data such as DANA, OVO or GoPay transaction records can be submitted through the same channels.

Common Questions About Your Privacy on pg638

These are the questions we receive most often about how pg638 manages personal data, wallet records and account privacy. If your question is not covered here, contact support through live chat or email.

We collect your name, email address, contact number, device details and the wallet identifier you use — DANA, OVO or GoPay — to process deposits and withdrawals on your account.

We do not sell your data. We share only the transaction details that DANA, OVO or GoPay need to complete your payment. No marketing or data-broker sharing takes place without your explicit consent.

Submit a data access request through live chat or our support email. Verify your identity with your registered account details and we will provide a summary of the data we hold for your account.

Yes. Where no legal retention obligation applies, you can request deletion. We will confirm the scope of what can be removed and action it within the period required by applicable law in your eligible region.

Transaction records, including DANA, OVO and GoPay payment history, are kept for the period required to handle disputes and meet financial record obligations. After that, records are deleted or anonymised.

We use cookies to maintain your login session and save account preferences. You can turn off non-essential cookies in your browser settings at any time — your account balance and wallet links will not be affected.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pg638 Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on pg638

01 What personal data does pg638 collect when I open an account?

02 Does pg638 share my data with third parties?

03 How do I request a copy of my account data?

04 Can I ask pg638 to delete my personal data?

05 How long does pg638 keep my transaction records?

06 What are cookies used for on pg638, and can I turn them off?

Privacy Policy

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