Reference

Understand Your Rights Before You Start

These terms set out how pg638 operates for eligible accounts in Indonesia, covering how we handle your data, how wallet payments like DANA, OVO, and GoPay interact with your account, and what applies when you use our platform.

Account Use PolicyDANA, OVO, GoPay Wallet TermsData Handling RulesJurisdiction ConditionsUser Rights Contact
pg638 Understand Your Rights Before You Start
REACH POLICY TEAM

Contact Us About Legal Questions

If a policy clause is unclear, if you want to understand how your wallet data is handled, or if you need to submit a formal request about your account, our support team handles legal enquiries separately from general account help. Use the channels below to reach the right desk.

Team online

Live Chat

Open the chat widget from any page while logged in. Describe your legal query clearly and our team will route it to the policy desk.

Email Support

Send detailed policy or data requests by email. Include your registered account ID and the specific clause or data point you are asking about.

Account Help Centre

Navigate to the Help section inside your account dashboard to find policy documents, wallet terms, and a form to submit formal account or data requests.

HOW WE HANDLE IT

Data, Cookies, Security and Retention

These four areas reflect how pg638 manages your account information day to day. Each one links directly to a right you hold as a user — knowing what we collect, controlling how cookies operate, understanding how your account stays secure, and knowing how long we keep your data.

Data Collection

We collect only what is needed to operate your account — registration details, wallet identifiers for DANA, OVO, or GoPay, and session logs used for verification and dispute resolution.

Cookie Use

Cookies on pg638 serve session management and performance monitoring. You can adjust browser cookie settings at any time; restricting them may affect login persistence and wallet flow.

Account Security

Your account is protected by SSL encryption during every session. Login attempts trigger OTP verification to your registered contact, and suspicious activity flags trigger an automatic hold pending review.

Retention and Deletion

Account data is retained for the period required by applicable regulations. To request deletion or a data export, submit a written request through the email channel; we respond within the legally required window.

Answers to Common Policy Queries

These are the questions we receive most often about account rights, data handling, wallet policy, and how to act on your legal options. If your question is not here, use the contact channels above.

Access depends on local law and your region's eligibility status. We recommend checking what applies in your location before opening an account, as availability can vary and is not universally guaranteed.

Yes. Submit a written data request through our email support channel, including your account ID. We will respond within the timeframe required under applicable data regulations.

Wallet identifiers are retained only as long as needed for verification and dispute resolution. They are not shared with third parties outside what payment processing requires, and are covered by our data retention policy.

Updated terms are posted on this page with an effective date. Continuing to use your account after that date means you accept the revised terms. You may close your account before the date if you do not agree.

Contact our support team through live chat or email. Your account will be reviewed, any pending wallet balance via DANA, OVO, or GoPay processed through standard verification, and the account marked closed on confirmation.

Reach the policy desk via email with your account ID and a description of the issue. We will review the suspension reason and respond with our findings and any steps needed to resolve it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.